We help cultures change fast.
You need different behaviours for your strategy to work.
Campaigns, surveys and rewards are not doing the trick.
We create new habits, at scale and in months.
Culture is the sum of all the conversations in a given context. We change those conversations and we've changed Culture.
Culture is not what is written on posters or what presented at roadshows. It is what people talk about when we are not watching.
It drives everyday decisions, can inspire high performance, increase customer value, and make business sustainable.
We help CEOs build the culture they need to drive their strategy.
As with organisations, culture is what drives everyday behaviour in every citizen and visitor. It informs the way people feel, driving the way they interact with the city and with each other.
Paying taxes, reducing corruption, developing a new Police Force, increasing recycling and respecting others in the street are the types of projects we like getting busy with.
We help City Governments create quality of life for millions.
Change Fatigue is Over
Change Fatigue can kill your strategy. Most organisations have overdone their change initiatives in recent years, causing widespread disbelief in their workforces and a reluctance to give it a go.
Expensive announcements of the next big thing showing a shiny set of values and behaviours is unlikely to change people’s everyday behaviours soon enough to make a difference.
However, people’s attitude to change can be restored in about three months.
How to Build a Culture of Trust
Without trust, it is hard to make things happen. People don’t collaborate, talent leaves and clients don’t buy.
Here’s a recent article I wrote for The Guardian, where I try to explore what has gone wrong that eroded trust in so many ways. I also propose an alternative way to build a culture of trust in organisations.